Donations are unable to complete
Wafaa
via web
I have tried to donate myself from another paypal account and several other people have tried to donate to http://pledgie.com/campaigns/16098 but all have failed.
We get the message from PayPal that the payment could no complete, could you assist please as this is now holding up donations :-(
Support Staff 2 Posted by heavysixer on 05 Oct, 2011 03:24 PM
Hi, Do you know what the specific error is? When I try and donate to the cause I am redirected to the Paypal site, which means that they have issued a paykey token correctly. More than likely the issue is that your account on paypal is not verified or has been frozen by paypal. Please send me the specific error but you may also want to contact Paypal to find out the status of your account.
Best Regards,
Mark
3 Posted by Wafaa on 05 Oct, 2011 04:00 PM
The exact error message I get is:
Your payment can't be completed. Please return to the participating website and try again.
I have transferred funds to the paypal account in the pledge directly, but for some reason using pledgie fails. My account is showing as Verified with no other messages
Support Staff 4 Posted by heavysixer on 05 Oct, 2011 04:06 PM
Hi Can you see if this solves your problem?
http://www.freshbooks.com/blog/2011/03/16/paypal-standard-error-fix-“your-payment-can’t-be-completed-please-return-to-the-participating-website-and-try-again”/
Best,
Mark
On Oct 5, 2011, at 11:00 AM, Wafaa wrote:
> our payment can't be completed. Please return to the participating website and try again.
Mark Daggett | Founder | Humansized Inc. | O: 310.533.1242 | C: 310.782.4395 | humansized.com
5 Posted by Wafaa on 05 Oct, 2011 04:15 PM
Hi Mark,
I'm not sure that will work as it is already unchecked :( I'll try enabling and then disabling it.
Thanks,
Andy
Support Staff 6 Posted by heavysixer on 05 Oct, 2011 04:17 PM
Hey Andy,
If you still get no love i'll try calling Paypal and ask them if they can give us any insights into the problem.
Best,
Mark
7 Posted by Wafaa on 05 Oct, 2011 04:21 PM
Hi Mark,
When I check my settings the option was already unchecked. I tried checking it, but still the payment wouldn't go through. I then unchecked it and still i get the same issue.
:(
Thanks,
Andy
Support Staff 8 Posted by heavysixer on 05 Oct, 2011 04:40 PM
Hi Andy, I am calling Paypal now.
I'll let you know what I find out.
Best,
Mark
Support Staff 9 Posted by heavysixer on 05 Oct, 2011 05:05 PM
Hey Andy,
I walked through the various transactions for your account with Paypal and they said at first blush everything seems to be set up correctly and so they are going to dig a bit deeper on their end. Apparently there is another log file which they can request access to but it will take a couple of hours to get access to it. I do have a support ticket open however, and will let you know what I find out as soon as I hear something. I am very sorry for your troubles, but I am sure we'll get everything resolved.
Best Regards,
Mark
10 Posted by joel.maranhao on 21 Oct, 2011 12:43 PM
I am getting the same issue. People don't manage to donate. ??
"Your payment can't be completed. Please return to the participating website and try again."
I tried myself and I get the same error
Support Staff 11 Posted by heavysixer on 21 Oct, 2011 02:32 PM
Hi Joel,
If I remember correctly this problem was due to the fact that the campaign was set up to accept a currency that the Paypal account did not accept. What is the campaign url that is having problems?
Best,
Mark
12 Posted by joel.maranhao on 21 Oct, 2011 02:38 PM
Hi Mark,
Thx for the quick reply!
This is the campaign:
http://pledgie.com/campaigns/16163
joel
Support Staff 13 Posted by heavysixer on 21 Oct, 2011 02:44 PM
Hi Joel,
I was able to get all the way to the point in the Paypal process where it asks for my funds, which is a good sign. Is your paypal account confirmed, i.e. is it linked to a credit card or bank account? Sometimes this is a reason for transactions not being completed. Can you give me a specific error message your donors are seeing when other's try to pledge?
Mark
14 Posted by joel.maranhao on 21 Oct, 2011 02:49 PM
the exact message is :
"Your payment can't be completed. Please return to the participating
website and try again."
I tried with my wifes PayPal account and a friend try too.
Same exact message.
Hope this helps,
joel
Support Staff 15 Posted by heavysixer on 21 Oct, 2011 03:17 PM
Can you see if this helps?
http://community.freshbooks.com/support/paypal-error-your-payment-c...
Also do you have your Paypal account setup to accept USD funds?
16 Posted by joel.maranhao on 21 Oct, 2011 04:26 PM
I did try this operation but actually couldn't find the Payment
Receiving Preferences ???
neither the Block Payments ?!
Support Staff 17 Posted by heavysixer on 21 Oct, 2011 05:59 PM
Hey Joel,
It might be best for you to call Paypal at this point because it sounds like your account is misconfigured. Please let me know if there is something I can do to help out e.g. provide details to Paypal.
Best,
Mark
18 Posted by mail on 27 Nov, 2011 07:30 PM
"Your payment can't be completed because one of the receivers can't accept payments at this time."
I tried twice to pledge and couldn't.
Support Staff 19 Posted by heavysixer on 27 Nov, 2011 07:48 PM
More than likely this means that Paypal has frozen the account that you are hoping to donate to. This is typically because the account is not verified and has received too many funds above some preset limit. My suggestion would be to contact the campaign owner directly, or leave a comment on their campaign to let them know about the problem.
Best Regards,
Mark